Where is it located?

Headway Fitness is located in, New York.

How can i contact Headway Fitness?

Through email where Thomas, our customer service manager, will be happy to assist you!

What payment methods do you accept?

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments.

SHIPPING AND CUSTOMS

When will my order be processed?

All orders are handled and shipped out from our warehouse in either the United States or China. Please allow for extra time for your order to be processed during the holidays and sale seasons. 

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped shipped the next day after the processing day. Please note that we do not ship on weekends. 

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your order. After that, it will take 12-20 business days for delivery in the United States, and 15-30 business days for international orders depending on location. Note, shipping times are often much shorter than this.

Will I be charged with customs and taxes?

Import taxes, and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payments of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact you local customs office.

RETURNS

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 14 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packing intact.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order. If you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debt card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. 

If you haven't received a credit for your return yet, here is what to do: contact the bank/credit card company. It may take some time before the refund is posted to your account.